Keeping you safe and sound

The safety and security of our guests and staff remains of paramount importance. In advance of you staying or dining with us we want to let you know about the procedures we have put in place. We have a company COVID-19 policy and COVID-19 risk assessment with new operating guidelines and all our staff have been fully trained.
Last updated: 25 April 2021
To assist us in our planning we would like to remind you to book your accommodation and dining in advance to avoid disappointment.

If you are showing any Covid-19 symptoms prior to your visit, we would politely ask you to stay at home and reschedule your booking with us, which our team will be more than happy to help you with.
New working practices to safely look after our guests and team have been implemented. Our team will wear masks when required.

We will have strict routines of hand washing and sanitising equipment. We have adapted working patterns for our staff to minimise contact and implemented health check questionnaires.

We will have thorough cleaning throughout the day, focusing on high contact surfaces, seating, tables and equipment. We have signage for physical distancing in the hotel and restaurant and hand sanitisers have been placed throughout the hotel for your use.
Our restaurant will be open to residents and other guests. For the comfort of both we will encourage advanced bookings. Our table layout has been adapted to allow for spacious dining, we ask that you are mindful of physical distancing when arriving and leaving.

The restaurant and kitchen will have additional cleaning routines between service and bookings. Breakfast, lunch and dinner will be served only to the table.
You will find a hand sanitiser station as you enter the hotel and at key points throughout the hotel. Our housekeepers will have extra time to clean bedrooms. We have removed most of our printed materials and small stuff in the rooms to keep the surfaces clear. Anything that remains will be on laminated paper to allow them to be sanitised for each guest. For any additional specific hotel
information, you need, whether it be menus or check out times, please remember we are always at the end of the phone or by the main desk in the restaurant.

If you are a resident of the hotel, we would kindly like to ask that for the duration of your stay with us you use your own bathroom facilities in your room to help our efforts to minimise usage of the hotel’s public toilets.
Please be ready to pay your visit with card, not cash and leave your key with us in reception.Keys are sanitized after each use ready for our next guests.
These continue to be unsettling times for everyone as we adapt to this ‘new’ normal so we kindly ask for your patience with our staff as they adapt too and strive to deliver the very best Hotel Hyppeis experience for you.
Thank you
Outi, Sam and the staff
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